https://www.playadelcarmen.com/information/webcam Playa del Carmen, as opposed to Cancun, offers a completely different experience altogether. Iberostar Quetzal offers eight restaurants where you can dine on incredible Japanese, Mexican, and Italian cuisine, among other fares. We were moved from building 19 to building 24 which was lovely! If you want to experience a true tropical getaway while simultaneously not being too far away from the heart of the action in downtown Playa del Carmen, keep reading! My sister got bit by something on her legs maybe a sand fly? The property issecluded by lush tropical jungle (which is exactly what you want on a Caribbean getaway) but surprisingly only minutes away from downtown Playa del Carmen, or Playa as its locally known. One of the things I really like about this resort is how green and lush it is. I read so many bad things about Cancun prior to our trip I second guessed canceling. This place was amazing. Iberostars luxurious Quetzal Resort proudly boasts unparalleled, all-inclusive tropical luxury, making it the perfect location for your special event. He is able to make you laugh all the time. Very limited area was cleared for guest to go in and the water was dark brown leaving guest getting hurt on the sharp rocks below they could not see. Getting around One thing about this hotel which is really unique but not very baby friendly is the jungle that runs through the middle of the resort. You can check on it via our live webcam here. Hey Randall, thanks for pointing this out to us :), weve updated the picture. I will pass it on to our Travel Advisors too here at PlayaDelCarmen.Com, We are staying at this hotel in end of July just want to know how far is this to explor park. My two year old son had fever and he started having rash and bumps with Blisters on all of his hands, arms and legs then he started crying whenever he put something as food in his mouth. I am staying with my family at this resort and getting married in May 2019. The beautifully landscaped property is inspired by the unspoiled nature of the region and pays tribute to the areas rich archaeological history. Many things didn't make sense, such as, there would be a tub of Nacho Cheese next to a bowl of fruit salad but no chips anywhere. The food and restaurants (including main buffet) are really great. Are the waves big enough at this resort for them to be able to play in them? The animations team at this resort are particularly friendly I guarantee you and your teens will LOVE them! The adult pool was a nice, secluded, lagoon-like area with a swim up bar. Our travel agent had also requested a crib for our room and I asked reception when we checked in. Probably more that I cant think of now! In fact, many facets of this all-inclusive hotel is an ode to Mayan culture, from the architecture boasting palm tree leaves and limestone to the statue replicas of Mayan gods, each telling their own story. In comparison to other hotels in the area, the day pass rates are extremely good value for money. *Priceline Name Your Own Price and Express Deals services are different from published price services. Every morning they raked the sand and wiped the seat cushions. There was what it seems a blood stain on the bed. We can get you the best local deal as well as organize transport logistics for you no problem. This guest did not leave comments about this hotel. On the way home my daughter was refusing to nurse in the tight seats and the flight attendants let me use their staff row at the back of the plane to calm her and feed her. Much like school cafeteria food. Very helpful! Super helpful staffs especially Nathan in the front desk. Also, I dont recommend the bassinet on the plane unless you have a younger baby. If you stop to talk to them theyll even get to know your name and be sure to say hi in and around the hotel. Loved the Beach, jungle & service. Gabriel its one of the most professional entertainment manager I've seen . Can you tell me if the Iberostar Quetzal has premium alcohol and does it have a swim up bar? You have them switched. Is one better than the other? Also, is there any night entertainment, like a show or anything? I was just wondering about the accessibility of this resort. The staff couldn't be any nicer; always extremely kind and ready to assist. Generally the buffets were fine, however some takes on American food ended a bit bland. Our travel agent was supposed to book us in the buildings near the dive shop and far from the loud theatre and disco. This January I spent 2 weeks in the Mayan Riviera with my husband, 6 month old daughter, and my 3 siblings and their spouses (no other children). Never ever will go there. The most popular choices are a beach wedding or jungle wedding ceremony. I hope that helps. My brother was disappointed by the food, but like I said before, my family is picky. But we didn't go for beer and dessert so this definitely didn't affect our trip. Hey Sarah! Is it possible to get more reservations to their restaurants if you talk to the concierge? Food was good, better than expected. The shared pools with the Tucan property encompass acres of water. You list the number of dinner reservations that coincide with how many nights we will be staying. Can not wait to experience more Iberostar hotels Once again, thank you for your review. Our doctor told it is pretty contagious so i couldnt send my son to daycare and he had to stay home for a while. So your kids never have to suffer the devastation this little man had to endure *rolls eyes*. From what I recall there was water aerobics, yoga, zumba, darts, and beach volleyball. We are traveling as a family of 3 with a 5 year old. The wifi was lightning fast and available everywhere, including the beach! As this hotel is extremely popular with our existing clients, safe to say, I was keen to see what all the fuss was about for myself. Can you clarify? Other guests did the same and upset on how it was handled. I tried to email but the email doesnt work. If you are just passing through and wanted to check out this hotel for yourself day passes are available to purchase. I was impressed by the range of delicious local and international dining selections at the resort. We also brought a small blow-up pool and a blow-up baby float (both from Canadian Tire) for my daughter to play in. My younger brother was really friendly with some of the entertainment staff and so he ended up going to almost every show and he enjoyed them all. My husband and daughter and I were eating there when a couple was seated next to us and immediately lit up. For more information, read our ultimate 1-day guide to Cozumel. Exact hotel, airline and rental car company are shown only after booking. I will note your feedback on Iberostar back to our travel advisors to investigate further. It truly is the epitome of Caribbean bliss! We ended up just using it to hold her toys and our unopened mini wine and champagne bottles. There is a Dressel Divers scuba diving shop right there on site. I found the bed a bit hard, but my husband thought it was fine. Playa del Carmenis an old fishermens village that has evolved into a popular vacation hotspot. Instead we had been booked into the building right next to the lobby. Parents will be pleased to know that the hotel is committed to keeping the little ones happy during your family vacation. have you ever had baklava with no honey?). My only negatives were the smoking in the Tropical restaurant and waiting for the crib on the first night. Way too bumpy and too many stairs. Playa del Carmen enjoys direct access to the ferry port meaning its never been easier to get there and its cheap. They clearly skimp out on ingredients, and the cakes were often super dry (e.g. You could even live it up at the resorts very own Mask Disco! Required fields are marked *, Get discounts on the top-rated tours in Cancun, Playa del Carmen, and Tulum. :), The staff was very friendly and accommodating, Staff very interactive and nice. The Iberostar Quetzal is mostly accessible, and you can get everywhere just not by the direct route. The facilities were worn out for a five start resort. At night it is well illuminated and home to a number of different bird species, as well as howler monkeys. I didnt notice any mosquitoes at all. You will be happy to know the resorts are pretty much the same and you can use both during your stay. Dont take the chance. There is nightly entertainment, and also a disco on site. From scuba diving and kayaking to tennis and yoga, and even archery and air gun tournaments there is something for everyone in your family. Iberostar hotels offer three different wedding packages starting from just $999,with options to add additional extras for you and your guests. The staff wiped them down okay, but I went over them again with sanitizing wipes (great investment at Wal-Mart by the way!). Snorkeling was 20 minutes, paddle board connected to boat in middle of ocean no lessons on beach as had been sold to us the left for 3 hours to shop in Isle of Muceres to find our own beach. Im am wanting to plan a wedding here in April 2020. I saw the magic show and the Hollywood show. By the end of the 2 weeks though I was getting a little bored with the buffet food. Great service and excellent food. // ]]> Corinne McDermott founded Have Baby Will Travel to inspire, motivate, and help families travel with babies, toddlers, and young children. My brothers spent a lot of time in there but I only went in once, for a birthday drink! We stayed at the Iberostar Quetzal and Tucan resort in Playacar, near Playa Del Carmen. Grounds The grounds were very well kept. Thinking of booking the Iberostar Quetzal? Room service is available however, very limited menu, the taco's were good. They were able to get us moved after 2 days, so it was all good. What is the difference between the Tucan and Quetzal? After couple night my older son started with a fever. Room service was prompt and housekeeping had a nice lil surprise waiting for us each eveningchampagne, bed of roses, etc. I truly enjoyed walking from the room to the beach every day, as the surroundings are beautiful and the sounds of the birds, monkeys were surreal. Aside from Mexican night (which probably had the best options available), the desserts were the biggest disappointment: they kept recycling the same few (and lame) desserts over and over. Each side of the hotel Quetzal and Tucan have 2 accessible rooms which have been adapted. You can unwind while your children enjoy a supervised play at Lucys Club availablefor children aged 4-12. I asked to be moved to a non-smoking section and was told there wasnt one, so we just moved to a table farther away from the smoking couple since no one else was smoking in the restaurant at the time. However, they are closest to the lobby and farthest from the beach. Congratulations on deciding to get married in paradise many happy memories await you. They will not allow you to make a plate to take to your [Link Redacted] just wanted to have a pleasant dinner in my room with my wife, I ended up one night after finally becoming so frustrated with this policy, ignoring the greater at the entrance and walking out with a plate of food while she tried to make me return the plate..I know that is rude of me however if I payed for a all-inclusive resort, not in any way cheap or economy, I should be able to bring a few donuts and cookies back to the room. Hey Lore, reach out via customercare@playadelcarmen.com or alternatively you can get at me directly via sarah@playadelcarmen.com I hope that helps. As a nursing mom I found it nice that most of the dive locations are within 15 minutes of the resort so I could feed my daughter before leaving and be back before she was hungry again. The food was often quite bland; some people seemed to enjoy it, but my friend and I prefer spicy, flavorful dishes and were quite underwhelmed with most meals. Well, we waited for about an hour before deciding to go get some food. In between both properties, Tucan and Quetzal, you will find a large jungle section with a nicely laid out stone pathway running through it. what is the seaweed situation at this beach please ( usually stay in hotel zone for this reason). Its a much more relaxed and small village atmosphere. My parents, on the other hand, only liked a couple of the shows. priceline.com LLC is located at 800 Connecticut Ave. Norwalk, CT 06854. The staff are particularly memorable, upbeat, and friendly providing an excellent world-class service truly a credit to the hotel. Your stay at Iberostar Quetzal includes complimentary access from 9 am 6 pm to these Iberostar Resorts. Interesting entertainment in the evening. I hope that helps. If you have teens and are worried about how to keep them occupied during your stay rest assured there are plenty of activities happening all day, every day, for guests over the age of 12. For one, youll encounter real ruins that existed during the Mayan era. Rooms are too simple for such a beautiful hotel. 2 Fracc. There is also a spa at this resort. Im so happy you found my review helpful. Along 5th Avenue, you can experience vibrant nightlife, an array of different shops and restaurants. The resort is situated in a very dense jungle with Howler Monkey's, Peacocks an a very large and cute rodent type animal that I cannot remember the name of. People save the best ones by covering them with personal belongings then disappear for the day to their second set of chairs at the pool. Indulge and enjoy a sensational spa experience with the resorts array of services and treatments, including jacuzzi tubs, massages, facials, and Turkish baths. The one bad thing about a main floor room is the amount of people walking by to get to the stairs. Food quality was below average. , PlayaDelCarmen.com 2020 | All Right Reserved. Have a wonderful day. The crib was not bad. Footwear is not required for entry into the water as the sand is soft and smooth. Hi there! Since this site was so helpful in planning our holiday and easing my stress about traveling with my daughter, Id like to pay it forward in hopes that this review will help another family! Overall, the hotel is extremely impressive. Why not reward yourself with a full body massage? As half of our group are divers, this was so convenient! The accessible rooms have roll-in shower stalls which are a lot bigger than the regular rooms and have smooth entrances. This 5 hour outing turned into 8 and left us feeling duped by the hotel rep. Hey Jim, so sorry to hear you were disappointed yes the seaweed has definitely been an issue but the state has invested in major cleanups this week so it should change going forward. A lots wild animals in the surrounding. and I believe there is an indoor spa area as well. At the Iberostar Quetzal, you can work out in a fully air-conditioned area to your favorite music. Also, poolside waiters would be very nice to get drinks delivered rather than consistently going up to the bars. There is a specialized activities pool, a quiet pool for adults, a kiddie pool, and an aqua-bar. Very clean, organized, and staff was super friendly and helpful. Examples..I'm a drinker, especially when on vacation, my previous experiences at other resorts would have a mini bar in the room, when I say a mini bar, it should have at least a few choices of cheap liquor available, this resort had a refrigerator with 6 beers, 4 cokes and 6 bottles of water. Hey Trish, thank you so much for reading my review and for leaving your comments. I found out on the second last day that you can request a foam mattress pad.. Oh well, next time! The only benefit to the Option Plus in our case was the quick check in at the airport. #BeachBodReady. great range of food asortiments, great big pool, lot's of nice activities all day, great shows in the evening, kayaks available for free 1h / day. Katerina, Hola Katerina, it was a pleasure to read your comment this morning. The staff was always friendly and helpful. Hey, Niki they sure are but without being too rough, Playacar is a wonderful stretch of beach for kids when there is no seaweed. The bars are scarce at this resort as well. We contacted the agency Apple Vacation and had all reports from doctors office . All material herein 1998-2018 priceline.com LLC, all rights reserved. The food at the buffet was okay, but after several days became mundane as it was always the same. Its the perfect resort for families because there is so much to do, the hotel has great room options, and its affordable. But our daughter refused to sleep the whole flight (both ways) so if you have a good sleeper the bassinet may be good for you. He spent most of the time in the kids pool area which didnt seem very clean. Its particularly nice to mix things up if you are staying for longer than 7 nights. Here, you are free to roam here day and night. This was great! The dive staff was excellent and the prices are good. Have beautiful day! We took the outer paths everywhere we went which was fine but took a little longer since the jungle paths were more direct. Customer Service is very helpful, and will be there to assist with your every need should you need it. There was a LOT of babies at the resort when we were there and only once did we have to wait a little while for a highchair to be available. I was told that the crib would be brought to the room right away. Sign up for email-only coupons, special offers and promotions exclusively from Priceline. s.async = true; Reach out to us, toll-free at888-537-9797orcontactus@playadelcarmen.com. Ave. Xaman Ha Lote Hotelero No. Youll be able to enjoy all of the hotels facilities, plus eat and drink as much as you like. Iberostar Quetzal is Green Globe certified! Expect a beach with pristine white sands and an array of cool turquoise hues sparkling in the ocean. Which mean you can enjoy all of the facilities they have to offer, food, activities, pools etc. If you stay at Tucan do you have access to other Iberostar hotels, too? We paid extra for an oceanfront room and feel it was worth the additional cost. This is very much a children oriented hotel, maybe I should have read more into the details of the resort, I don't want to spend the time doing that now. Beautiful property that flowed well with the natural settings around it. s.type = 'text/javascript'; We were there as a family with a 2 year old and a 4 year old for a week my little son got sick in the middle of the vacation If you need any assistance at all booking any tours of activities with your group nearer the time be sure to contact me at sarah@playadelcarmen.com and I will see what I can do for you, and give you any extra advice you may need. Luckily I had brought a crib sheet from home which was much softer than the hotel linens. The resort is family friendly and well kept. If you hear rustling in the trees be sure to look up and catch a glimpse of these beautiful animals unique to this part of the world. Booking.com (function(d, sc, u) { I didn't want to put him/us in that position. Winner! One thing that I really didnt like was that there wasnt really a non-smoking section in the Tropical restaurant (possibly in other restaurants too, but I only noticed in the Tropical). The Air Transat staff was great on the flights. Its probably one of the only reasons of why we might come back to this place. Food quality for the special occasion. If you truly are an animal lover why not bring a pair of small binoculars on your travels to admire the monkeys up close in their natural habitat. Nature lovers will enjoy the rooms overlooking the jungle and flamingo pond. The staff was amazing. (Night passes available for an additional charge, transportation not included). Your review is impressive. Room service is included in the price and is available from 11 am -11 pm, and usually takes around 15 minutes to arrive. Almost had the great bartender at the sports bar let me purchase a bottle under the table, but he made it clear that he could get into trouble if someone found out about it. I think there is only one per plane so if you want it you have to book your seat early and request it. We found that the room was not done at 4:00 pm and needed to call for service, the food is awful in most of the places, the Mediterranean restaurant is very good, the Italian could be one of the best , but they don't even know how to open a bottle of wine, very unprofessional.