The second time we were here to checkout curtain and curtain hardware. Now, don't get me started on when I walked into the store. Staff is nice and doesnt stalk or hound you while you browse. Ecery single call to customer service takes forever and requires reading the order number 5 times. Really disappointed in the quality. I was also questioned several times as to wether or not I had ordered the base, who would order a table without legs? If you ever have to deal with corporate customer service they experience get's worst. Your couch is likely to not last even a year before seams split and come apart. Very bad customer service.Orders don't arrive during shipping window and they never update you in the status even when shipping window has passed. This place redeemed itself when Rico helped me over the phone and had some charisma, engagement and interest in my call. He was wonderful..!! The sales person's would not sale the item due to it had "flaws" and was a floor sample (?) They will promise you everything before place the order. May all benefit! So let's review: We are unable to get a legitimate debit card/bank refund on the thousands of dollars we spent at West Elm, it is put on a gift card that can only be spent at West Elm. They would NOT sell me the one they had AND told me it would cost ME an additional $24.95 to get one shipped to the store!!! Only had received half my order of picture frames from Pottery Barn --with no notification the other half of the order isn't arriving--for months. This happened three times. Please go to Crate and Barrel/cb2 and buy your furniture as they have an Excellent service. I bought several knickknacks that arrived timely and in good shape.
This morning items were supposed to be replaced and my last night stand to be delivered; we had a time frame and everything confirmed but online it was cancelled and the rep Michelle from customer service is of no help. Refund: We asked to have our account credited, which they couldn't do for whatever reason. Small ornaments - little animals made out of real wool - or throwback 'Shiny Bright' glass ones from yesteryear. Diane is also amazing and the entire staff, especially the stock room people. Least helpful and most condescending staff ever. When I called back the second time and got someone else, that person had serious attitude issues. If you want more value go to Living Spaces. The 30% discount can only be applied to the table, so the total cost of your order is approximately $3,600." 2. Thank you again Rico; and see you soon! Furthermore we call them up to ask for a refund, because at this point it's been close to three months and no couch. This is 4 months after my first phone call. The 10% cash back is useless (they store sales will told you a lot of good things if you apply it). West Elm even carries some items for the eco-conscious shopper as part of their commitment to 'shop for good'. WOW, not the scene or customer service you would want when you shop at any store for the first time. The down comforter was repacked immediately. I wonder if West Elm plans to close all stores and go on-line only. This site is protected by reCAPTCHA and the Google, Enter your account email and we'll send you a link to reset your She should have told me then, not waited. The WORST of the bunch is the blonde old hag working at the register. There is NO additional cost to you. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. So, get your ideas from West Elm and SHOP SOMEWHERE ELSE. The customer does not matter to them. Sofas and seats seem cheap and overpriced but the small decor is nice. Seat height 19". possibly because it has already been used. I was willing to purchase item with all its "flaws" at full price! We refused delivery. Their bad attitudes and disgusting demeanors have no place in this business. For 5 months never heard a word. Shortly after my final email to West Elm, the frame in the middle of the sofa broke (we are regular sized people). We asked if we could just get a replacement cushion or just the filling. Fun location as well. (Winning Bidders Will Be Given Full Address VIA EMAIL) The store looks good and gives you a lot of ideas, but the staff is terrible. This is unfortunate bc, the store is always busy-- treating people in retail because you feel like you are "elite"or drive a Tesla, lacks compassion and it's counterproductive. I love the couch, but West Elm won't do anything to help us get it finished by a professional because we've had the couch for so long and because this meets their standards. I think the internal assistance line should be more respectful to its fellow employees as they are also dealing with customers. I bought some stuff for a client and before purchasing it ASKED if I was able to return the items, they told me yes. by the time he would start, i would be there. Let me start off by saying, I love the quality and the selections that West Elm has to offer. We cannot exchange any items, but have to wait for the funds to go back to either our W.E. The hinge has worn out and no longer will keep the two pieces (sofa and lounge piece together). Not only is he incredibly friendly, helpful, and knowledgeable of the product, but truly goes out of his way to ensure complete customer satisfaction. With a modern and contemporary style, West Elm's offerings range from moderately to aspirationally priced. Ridiculously awful customer service. If you want to buy from West Elm, make sure you place order cheerfully. No wonder they don't want reviews on their website. I had the option of choosing reward points or 0% interest. Clearly, we are not alone in being unsatisfied customers: theawl.com/2017/02/why-d Crappy, cheap products and a company that does not value its customers. Even so, there has been some mixed feedback from shoppers regarding issues with delivery and the perceived quality of their items in some instances. Staff is just above standard. Very nice cording woven seat, solid wood, dark walnut color. Needed some parts to put a bed back together and Tony went out of his way to get me the right thing and show me how the bed was supposed to be put together. Love west elm brand and their products but the staff at this location can be incredibly rude. The single best customer service experience -- courtesy of Elisa who has personal shopped, picked, designed and advised us for months Shes dynamite, her professionalism and friendliness is unmatched. Some of my Ikea furniture has held up better. In terms of design, West Elm carries updated and modern styles with the majority of their rugs featuring colors that appear a bit more washed out or muted to help bring some lightness to the space. We were going to get a couch as well, but wasn't thrilled with the limited fabric choices and over two month lead time. Some links on Slumber Search are referral links. We tried to support this local business, and you can see what a bad experience we encountered. They will just call the customer service, but, they didn't cancel the order (even the receipt said they cancelled.) Shoppers looking for modern dining furniture with clean lines will find no shortage of inspiration at West Elm. So I ask why he's asking me what store it was returned to if he already claimed in calling the store. We'll go through the top picks and talk about the ins and outs of West Elm's offerings. Instead, I have been lied to -- over and over again. Thank you West Elm; only wish you weren't part of non-communicative Pottery Barn. We spent so long just trying to find someone who could helped us with finding the colors we wanted for a couch. After a negative experience It was refreshing to have an extremely helpful, patient and resourceful person at finding correct answers instead of simply saying "no" we "don't have it, no we can't do that" like the other sales person did. Prices are higher in some cases but the quality seems to be there. The customer service representative was rude and accused us of putting a hold on the order. I have never purchased anything here yet but when we have a new home, you better believe I'll be here frequently. I called in the bank behind their credit card and the WE customer service multiple times. Super store! The upholstery is the worst. Between employees that don't acknowledge you and make you feel as though you are bothering them by asking for assistance to inventory that show abundantly available online for store pick-up, then no one can locate it in the store. She assured me that she could take care of it and make sure the points were assigned. A few reasons: first we like the style, second the quality of the furniture was very good, third lots of selection and colour, fourth the service was very good with Scotty. I hope no one ever gives me a gift card from this store. Whitlatch Solid Wood Dining Chair (Set of 2), Benicio Dark Brown/Natural Rattan Dining Chair (Set of 2), Mid-Century Modern Petal Upholstered Dining Chair, Wahson Set of 4 Linen Fabric Upholstered Dining Chairs, Walker Edison Douglas Faux Leather Armless Dining Chairs, Set of 2, Annette Black Upholstered Cane Dining Chair, Muhsin Wishbone Stacking Arm Chair (Set of 2), Kinston Curved Back Upholstered Dining Chair, Minimal Decor Things to Look For at Goodwill, How To Transform A Coffee Table Set for A Profit . (very bad customer service, again). Here's why they won't succeed in this location: lack of inventory on the floor and horrible (if even existent) service. Not only did she never smile, she was not friendly and did not process my return correctly. I rarely give a retail store a review, but this place deserves it. Up-to-date, we will be looking at reporting West Elm to the Better Business Bureau after our recent visit to the Phoenix store, realizing we've virtually been swindled out of $$$ by West Elm. I'll be back to work with Sophia! But not yet. I'm Jorge and welcome to Casa Refined. I have tried to shop at their website so many different times coming away disappointed. Absolutely ridiculous delivery charges. They make really quality stuff, so the tough part is putting tasteful stuff together. Expected: the bad parking. The staff immediately started barking at me not to pick up this swatch or that swatch. The furnitures came in damaged, too. Austin is full of options - why go to a store where you're not welcomed?
This is actually impossible because you have to choose one or the other. These items include pieces that are sustainably sourced, Fair Trade Certified, organic, handcrafted, GREENGUARD Gold Certified, and even pieces from local makers. I am hosting a going away party on 2/28 & will have no furniture for my guests! I have to say it looked nice initially but that's it. Couches, chairs, curtains, bedding, light fixtures, dishes, holiday decor- it's always worth a visit if you are wanting to update your space. This place looks like a cluttered craft store with some couches hiding underneath piles of pillows and junk. She went in back to help check if there's curtain rod and ended up finding the one we were looking. So any damn question I ask should be fair. Awful customer service. Not that it's cheap or anything, but they had gorgeous pillows including the insert for $40-$50 - to me that's reasonable for a good quality fabric and design. The quality is okay. Later I returned to buy it and was told we "don't sell floor items" which was confusing because the "SALE" was 20% off floor items! All I wanted to do was buy a piece of furniture, ready to pay. Joey put together a design plan and he and Sam made recommendations on where to use our old items and which items at West Elm would work tastefully with them. Delivery Attempt 1: They deliver the could without arms. I felt bad for them though cause they were trying to help me on a cancelled order I didn't get refunded for and the internal service agent kept on purposely hanging up on them multiple times when asking billing questions! Very kid friendly I saw a bunch of children just hanging out on the couches on their iPads while parents shopped. And we continue on with our "tumor" table. West Elm shoppers appreciate the styles and selection of rugs available, but there has been some mixed feedback when it comes to delivery issues. Called back again, and they finally answered our questions without being put on hold or hung up on. Fast forward a few months, at every family dinner you could barely carry on a conversation with the squeaking coming from every single chair. Rugs can be a great way to tie a room together or enhance the decor of a space, and West Elm shoppers have their choice of area rugs, entryway rugs, indoor/outdoor rugs, baby and kids rugs, kitchen mats, door mats, and bath mats. I thought this was done already. They need to steal some people from Target or Amazon, or they are going to go belly up. I bought the organic cotton Geo duvet in king sized. Randy, the cashier, was so hostile and out of control, fortunately another store associate worked up and told him to leave and go to the back room to get himself under control. Georgia and Lahnna were informative and price conscious. As one of the other reviewers noted, the items are attractive and beautifully styled. While most are satisfied with their experiences, there are some complaints about durability, perceived quality for the price, and delivery in some cases. When it comes to your own comfort, your own body is the only North Star. Moron. * When we recently went to the store to return some of the chairs we had received on the order, we found out that 2/3 of our order had been purchased through this "gift card," meaning we cannot get any real refunds. After only speaking with him for about 5 minutes he decided to give us a BRAND NEW SOFA! I bought a beautiful box frame dining table, with a raw mango wood top, less than a year ago. * Not only did we find out our money was locked into a "gift card", we also could not do a straight forward exchange on the chairs, our only option to get new chairs was to pay out of pocket again, despite all of the "rewards," "points," and event money we should have for an exchange. We bought a very expensive couch from this location ($3k+) a little over a year ago and it has already started coming apart at the seams. Just expected a little more options when ordering such an expensive "custom" item. (By the way, the sales associate sent me home with the wrong rug swatch because she got confused by the color blue. There are so many beautiful friendly local shops on Cedros that will gladly take my money, with a smile, and returns if the items don't work out. A gentleman who worked there came up to the counter, saw us both and said someone will be with you shortly. I'm currently redoing my master bedroom and dining room and have found pieces that I love here! Lo and behold 4 weeks later, no furniture, with further stretched out delivery window, 8 weeks post purchase! Colin is super awesome. I explained that we had called in advance to confirm and she literally had no words for us. They have lost a customer forever!! I went to the store in hoping that I was getting a new bench but when I went to pay they told me that my coupon could not be applied. As the name implies, they are essential to the website's functionality and cannot be disabled. I was told it did not. The amount will hold on your credit card. She thinks she knows it all read a book about customer service and how to be kind lady. I'm sorry - that's not what the gift card itself says, and its 2018: I'm pretty sure WE can figure out how to do an online transaction. If you use one of these and buy something, Slumber Search may make a small amount of money. Now, waiting another 2 weeks for a shipment. The idiot in the back took the piece out of the box and couldn't fit it back so he had to take out the foam to keep the item secure from breaking since it's fragile. It's how do you say, more trouble than it's worth. At this point, we will be sending back our order and starting again with a reputable local furniture company. The employee that helped us spent over 10 minutes taking all of our personal information down & then trying to figure out what shipping would cost. This store was much larger than I anticipated and it was quite busy on a Sunday morning. Heres a big red flag: when a company doesnt allow/post reviews of their products, its not a good sign. Their furniture is awfully pretty, but it's not worth the time and energy I have spent trying not to get screwed at every turn. They act like they're working in a store in Beverly Hills on Rodeo Drive. I have no desire to purchase from this company. Michelle promptly turned a bad experience with much time wasted and me almost walking out of store and not returning to West Elm. (2) I called customer service in July and a supervisor gave me award numbers. We ordered an in-stock couch only to have it delivered broken. Extremely helpful and honest and patient. They will neither refund my money or schedule delivery at a time I am not at work. Some of their upholstered dining chairs and banquettes are made-to-order, so shoppers can choose the color/fabric that best matches their style. What BS! Luckily, they called the 'public' customer service line and they were helpful. Delivery was to be between June 6th-11th and it just now is supposed to be silvered tomorrow (August 12th) six weeks late. this applies not only to San Ramon but to all stores of this network the same thing happens !!! Throws were $29-$129, bedding $99 and up, cups and plates were $5-$10-$20 each - you could easily get a great wedding, engagement, birthday or holiday gift here. The person I spoke with said it's in stock but now it's a matter of getting it onto the truck. -WINNING BIDDERS MUST BRING HELP FOR LARGE/HEAVY ITEMS & PROPER PACKAGING MATERIALS IF NEEDED. I told her that we would like to cancel our order if we wouldn't get the points. They even sell succulents and cacti now! The place is clean and all information on items is easily found.
I can't give 0 starotherwise, will give 0 star. Surprisingly, they don't allow reviews. We purchased several pieces of furniture when we moved into a new home (November 2018). Prices are competitive with like stores. West Elm shoppers enjoy the modern and attractive designs of their coffee tables. No one wants to take responsibility or correct the situation. The store was super busy since it's weekend and there was a sale. I prefer to order online or drive down to fashion valley instead of going to this location in our back yard. I'm a fan of the style at West elm. (The first was regarding their inadequacy on scheduling, delivery, and customer service. I was so excited when Palm Springs was getting a new West Elm store in the heart of a revitalized downtown. Horrible, unattractive, overpriced garbage they sell, in my opinion. Would never buy there again. When I asked for compensation, I was told I was told that I would be given a 15% credit to the store, but just for the first delivery error. Don't shop here!!! BUT APPARENTLY NOW RANDY AND THE STORE MANAGER, ANGELA, HAVE CHANGED THEIR MINDS, AND INSTEAD OF HONORING THEIR COUPON AND OVERRIDING THE ERROR IN THE SYSTEM, THEY ARE GOING TO NOT HONOR IT JUST TO BE UGLY. Thxs & Happy New Year! Not here! Aadi came to the rescue with incredibly thoughtful design recommendations, initiative to measure out our hypothetical space with a ruler, patience to answer our million questions, problem solving to look up different furniture options/colors and reformatting furniture pieces together, honesty (with great tactfulness) to disagree with less preferred designs, and creativity to draw out our floor plan and recreate a similar version at the store. Decided to not make the purchase instead. I'd like to add that there were no customizations to our order other than having the chaise lounge on the couch moved to the right side instead of the standard left side. Fast forward to the check-out line when I was paying for my items. Buying in-store is all returnable and saves on shipping costs. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. i am still waiting for their answer! Do NOT shop at West Elm unless you are fine waiting for 2-3 months for your furniture. She was emotionless. They will close your case right the way. Anyhow, sent photos to West Elm customer service and was passed from person to person in both the call center and local store we made the purchase at and I had to check in with them every couple of weeks because no one followed through. What a beautiful store and great customer service. With the holidays around you probably have guests and are thinking about extra space. Now here is the frustrating part, the dining table base was eventually delivered on September 26th. None of that would have bothered me if the employee was even somewhat receptive to the mistake. A sales associate noticed and started to help. Also web sight does not work most of the time. Made two appointments for a designer to come to my new home. I live alone, no kids, no husband, no big dog and this piece looks like it's been used hard in just a short time. My mom got me an 8x10 wool rug for over $1000, after only 3 months I have to throw it in the garbage, it has a bald spot. The delivery charge on the order was $250. Unless you use flat rate delivery or have a door the delivery person can knock on, you'll basically have to wait outside for hours to physically greet the delivery person. Literally impossible to ask a simple question on an item without being left feeling like we are the one being ridiculous! I'm just very disappointed and I can't recommend this particular store at all since the people there just aren't honest and helpful. Ended up spending more than I expected but oh well, no buyer's remorse. The table is also wobbly. However, there has been some mixed feedback from shoppers about the perceived quality of their bedding pieces when compared to the price points. but what he did is, he tricked me. I ordered a sofa that was a standard fabric with an expected 2-4 week delivery. Terrible store and treacherous customer service. Conseils
We came to West Elm, overwhelmed with all the furniture options and how to incorporate furniture/design with a limited amount of space. West Elm, you should be ashamed of this store's customer service and the unprofessional, immature behavior of this store's manager and cashier. Another funny thing, their customer service will disconnect your call if they can't solve your problem. Will NEVER send any of my clients or bring them here to shop ever again. We refuse delivery on the spot. Don't apply the West Elm credit card. They gave me gift ideas then let me wander til I was ready to pay which I like. What kind of bullsheet is that?!? When I spoke with the customer representative a month ago none of this was mentioned. when management called me i said i am on the way 10 minutes away, hold on. |
If I had not kept the receipt this long I would have been out what I paid for the blanket. Still couch shopping so I can't speak to the buying experience. I couldn't believe their own company would do that to their own employees. The expensive media stand is a joke. If Emeryville had just followed through on a simple return (btw I purchased another blanket in exchange for the one I returned.)