I wouldnt hesitate to recommend spa911 to anyone looking for parts. Open air control for selected jet system. When I needed help once it arrived they were more than happy to spend the time contracting the manufacturer to get me the information I needed. There are gas spa heaters and even solar spa heaters. Short means there is no meter activity. Remember 2 years is an average filter life. service over the phone, ordered pump could not find a better value anywhere! Find the red button. The heater stops working until the right water flow is achieved. The owner of the company Denis was awesome. You will need to check for voltage at the heater terminals. Spas with 110 volt systems will not heat at high speed mode. Diagnosis and repairs could run from $100 to $300, depending on the problem. For quicker cool down, take the spa cover off and let the jets run. I called looking for a heater for my hot tub and received a return call from Richard within minutes. Once I received my products I called for some assistance and Dennis was more than happy to help me. The issue is caused by an excessively dirty filter cartridge that interrupts the flow of water leading to air lock conditions at the pump and malfunction of the flow switch. keep up the great work. Your spa cover may need replacement. The package arrived quickly and was very easy to setup. Filter/circulation pump cycle canceled by power interruption. Check the water movement as it may not be enough to exchange heat correctly in the manifold. 3. It also does not mean that the water has overheated as there are other issues that could cause this condition. These are but some technical questions about spa heaters. I would recommend these folks anytime. Solution:Remove filter (and any large debris) completely and run hot tub for a couple minutes, if problem resolves it may be time to deep clean your filter, or may be time for replacement. If an area in the housing is hotter that the other parts, the element may be too close to the sheathing and should be replaced. Take all 9 measurements and check the electrical size that matches your existing heater. 100% satisfied and now have a hot tub that is nice and warm. 1. Great, quality product; fast shipping and super knowledgeable staff. Actually, spa manufacturers obtain their components from third party manufacturers. He was patient and helpful above and beyond anyone I've encountered in any service industry. Not only was his pricing unbeatable, shipping was lightning fast and he also gladly helped with some technical questions regarding hookup 10/10 recommend! 1. It is evident that he knows his stuff. We deliver all across Canada and offer free shipping within 48 hours. Good eyesight is useful as two of the connections are very small. If nothing appears on the screen: 1) Check the household circuit breaker. If the circ pump is buzzing and hot to the touch most likely it is the culprit. Denis was extremely knowledgeable. It buzzes and is warm to the touch, but I can't feel the water moving at all. It sits 3. Unfortunately, the existing heater matches your spa electronics and your replacement part must be exactly the same. Check to see if the water level is below the lowest pillow but above the jets. You will need to replace the heater. You can order by most popular, by make and model, or by taking measurements of your old heater and provide nameplate information. Thank you 3. Awesome customer service during ordering and installing (technical advice). Part was shipped right away. If no sound is detected or if a buzzing sound is detected, turn off power to the spa and contact your authorized dealer or qualified service technician. Portable spa filters must be replaced every year while in ground spa filters every 2 years. It has clips on each side that lock it in. sevice for heating problem..fantastic help, highly recommend Spa911.. A heater element is like a cooking element but is designed to be immersed in water during operation. Will use Spa911 again. The 'Summer Logic' safety feature has activated. You are using an out of date browser. I have bought a heating element in the past and a cover lifter just this week. Fantastic pricing and customer service. and write numbers down. It is important to buy the right fit. Many spa owners ask if they can upsize their spa heater or get a heater with more ability than what they are presently using. Just to be sure, turn off power and check the main sensor plug (big gray plug with all the tiny wires in it). Excellent customer service. I recently picked up a used Sundance spa to help with my ailing back. Below is a list of possible causes for spa not heating. This error can be caused most commonly by any of the following things. Sundance builds the best hot tubs in the industry. A spa heater element burns out fast if it is used without water around it. You can test your spa components with an ampmeter or OHM-meter. Most new hot tubs have a solid state thermostat attached to a circuit board. Keep the cover in place while heating. The small heat return jet is working, water coming out of that jet. In our many conversations over the phone, he guided me through what ended up being refurbishing my hot tub. This is my first spa and I love it, but it's also a PITA with this issue. When I ever have a spa issue, Spa 911 is my first call. Did you do anything to it? I will be making my future purchases at spa911 - Thanks Again :). If problem persists move to next. Needless to say Im very happy and back in the hot tub! If motor operates, but now water flows to jets: 1) Pump may not be properly primed. This means they have a heater element that is easy to replace. The spa heating element can also buildup scale from the hard water or salt systems used. I'm very pleased and will be placing an order for the WiFi module. You can, however, keep your electric bill down with these smart tips for heating your spa. The light flashing indicates that one of your sensors is reading an over temperature condition. You should always fill throught the filter pipe to ensure no air lock. Could have milked me for lots of unnecessary stuff but got me back tubbing quickly! I'd guess either your system is air locked, or your pressure switch is bad. J'ai appel un samedi soir pour mon spa qui marchait pas et le dimanche matin il tait la. Order the right spa heater element that matches your existing one. You need to look at your heater and determine its proper size and type when you need to buy a spa heater replacement. Bad boot up sequence or power fluctuation. Your spa heater depends on adequate water flow in order to operate. If it is a flow issue, it is not necessary to repair the spa heater parts. I immediately turned the breaker off. I recommend to deal with Spa 911 to anybody with a hot tub. Delivery time was fantastic and pricing is very competitive If 'heater on' indictor is lit but no temperature rise is experienced after a reasonable period of time, contact your Sundance Spas dealer or qualified service technician. Super rapide comme livraison. Je recommande! If the spa heater is not giving enough heat, it means a water flow problem from dirty filters or partially closed valves or clogged pumps. And in the summer, you can turn your hot tub into a cool tub simply by turning the heater off. Most spa heaters have a reset button and this keeps your spa from overheating. Regards The heater wont come on if the HL is tripped. It can also come up from a faulty circulation pump or other flo restriction, such as an air lock. 1 is a failure to close when the pump is on (flashing flo) the other a failure to open when pump us off (solid flo, no temp). The recommended water temperature is 104 degrees. Ordered a new pump, best price I could find (including ordering from the US) and it arrived the next day as promised. No new part required and heater is working fine. JavaScript is disabled. Thank you Spa 911. To replace the complete hot tub heater assembly is the best option for spa heaters that are older than 8 years. I received great advice on the product recommended, and they provided me all the advice I needed to install the heater and touch panel myself. You will notice that the housing is cracked, bumpy, or spotted. With a new heater and pump, and the filter out with good flow, it must be a faulty switch or circuit board issue. Older spas use pneumatic spa controllers. Check also for any bad component if it is not a water flow issue. 2. Loosen the massage selectors cap slightly (counterclockwise), listening for the air to seep out. Only 200 volt systems can do this. Randy Bell 3. You have to get out of the tub to access the panel to adjust the spas temperature. Warped, ill-fitting, and broken spa covers let heat escape. Remove the handle from the massage selector supplied by the pump you are priming. Below is a guide to the most common problems affecting spa heaters and the best ways to resolve them. This type has a heater element enveloped in a heater manifold. Filters should be cleaned every month or at least every 2 months. At one point I was ready to give up and purchase a new hot tub and he encouraged me to keep on trying to fix the hot tub and in the end, I was successful. We carry spa pack brands like Balboa and Gecko so you can select the right spa pack combination of control and heater from our collection of heater models. This is your flo switch. Flashing flo is usually (95%) a dirty filter. Denise was excellent and walked me thru the process. Parts delivered right to your door.any questions or concerns are just a text message away! 5 Stars! Check the flow of water through the heater before replacement of the high limit switch. Hot tub elements can be tested to see if there is a short in the coating that envelopes the heating element. See instructions below. If there are letters or symbols displayed on the screen, refer to the previous section to determine meaning and action required. You can choose to replace the internal immersion element or to replace the whole spa heater assembly, including the stainless heater chamber and the union ends. Just remember that moisture and temperature extremes are not good for electronics. We make many buying decisions on products that are popular. Add water if needed.2. If it popped out, just push it back in place. This is another switch that is the same as the pressure switch and thermostat. For any questions about your order, you can also contact our customer service for assistance. Solution: Replace temperature sensor. Even on Saturday and Sunday! Nine times out of ten, a flo code means the pressure switch isn't working, and ergo your circa pump wont work right, nor usually the heat. Perform the Bad temperature sensor test below since a temperature sensor is much cheaper than a circulation pump. I will contact him for future parts and advice. If there is no voltage, follow the plumbing from the heaters end to the tub. In case the HL condition persists, or recurs after a certain period, request for a service check. Dry fire is a common cause of spa heater failure. When ordering a new spa heater, you can buy based on the brand of your old spa pack. The new element has to be installed properly to prevent damage and properly positioned so that it does not overheat. Water will flow from the hose with a natural siphon. I ordered my main pomp and was at home next day. Rather than simply sell me a new part, he went through the possible reasons for it not working. Great friendly tec. I have a Sundance Altamar spa, and I've occasionally had that FLO error message too in the past. Thank you. We are a registered 501(c)3 non-profit that is funded by user donations. Arrived free shipping 3 days Later! If it is a sundance, it uses a flow switch. I saved at least 20% on the price of the part I bought, then I could not start it and Denis helped me over the phone to start the pumps. Majority of spa heaters are built into the spa controller. If not, remove the filter and try again. I can't say enough about Spa 911. The reason is simple: TFPC (Trouble Free Pool Care) is a methodology, not a product that you must purchase. Rodents may also have chewed the wires. And last but not the least, the best way to keep your hot tub in tip top shape is to keep its components in good working order and replace spa parts like spa heater when needed. The heater arrived rapidly and that cured our problem. I think because of that, the water does not heat. We have an instruction sheetthat explains how to do this since it is an easy process, we have many clients that perform it themselves. in addition I saved $200 dollars. There are different wire ends on the different sensors used through the years, the three different types can be found here. Thank you Denis. Thanks Guys.! It could also be the spa cover allowing heat to escape. Contacting Denis at Spa 911 turned out to be the best decision and completely restored my faith in the service industry. In the unlikely event your hot tub is not working in the way you believe it should, please first review all the installation and operating instructions in this manual, and check the message on the panel display; second, if you are still not satisfied it is working properly, please follow the appropriate troubleshooting instructions. You will notice this from an obvious reduced flow into your spa or hot tub. If the circulation pump is the problem they are easy to replace, make a note if you need a 120v or a 240v, pump will have a label with voltage. This means it is heating with insufficient water flow. Thank You for the excellent customer service! I think at this point since I'm neither handy or lucky, it may be easiest to replace the pump. Dealing with Spa911.ca was an extremely positive experience. I had one of the small cotton intake covers get sucked into pipes before. Check your voltage and wattage to match the heater size of your spa. Spa911 was terrific and we highly recommend them. The circuit board had fried and the manufacturer could not provide a replacement. I just don't know. Most hot tub heater elements are universal and would fit most types of tub. Fantastic service. Justin. However, it the spa isnt heating at all, and there are no tripped circuit breakers or error codes, it is possible that the heater element has already failed. Solution: Try turning off the spa for 1-2 minutes, then reboot. The client services is amazing and the employee gives advice and return my call in 15 minutes when i add question for the installation. You can place your order for your spa heater using our secure and easy online payment. For most users this often would require a service call, although if you are ok reading a wiring diagram or take some good pictures, it is a fairly easy job. A short circuit means there is no resistance and the current leaves the circuit. Stands for Overheat- and the water temperature is too hot. There are 2 ways to replace a failed spa heater. I wish I could tell you what year and model it is, but my best guess is that it is a Capri. Keep measuring until you get to the H and I as spa heater tubes must be similar. Below are a few practical tips to keep the bump in your energy bill reasonable. (and rarely multiple!). This is likely your problem. We agreed to first try a heater. Leaving a spa empty is the worst thing you can do to a spa. He took the time to ask me questions about our hot tub problem and offered a few potential solutions. Hello, now the flow error took off but appears again when I turn on the pumps. Make certain the jets pump is turned on. Shut the power off and close the valves to avoid water loss. 2) Contact your Sundance Spas dealer or qualified service technician. In fact, many spa heater elements will stop working, especially after 8 years. Outstanding customer service, price and technical support. so nice from what happens every place else .. SPA991.ca : Very efficient and professional service. The first thing I noticed was that the circ pump was smoking. Remove the heater assembly and label the wires then loosen the unions from each end. The simplest way to drain a spa is to connect a garden hose to the faucet while placing the other end in the spa. I'm not sure I could identify enough parts on or related to it in order to fix it as opposed to just putting a new one in. It will reboot the system and could clear the HL report. Controllers/heaters are either pneumatic (air-control) or digital. If you're uncomfortable ordering online, are in a hurry, and don't care about the pricing difference, why not call a local authorized dealer? It is best to run your spa on 24 hour cycle instead of a timed cycle. Remove the union nut ends and measure beginning from the flange end. Thanks Denis. Spas that are newer have spa heater elements housed in stainless steel chamber that can be easily removed. Excellent prices, service, after-sales service, and fast shipping to Toronto. Electronic spa controllers are operated by electronics. Improper heat can be caused by dirty filters, closed or broken valves, clogged impeller, or too many adjustable jets closed down to minimum flow, or air lock in the plumbing. 2. Check the electrical outlet of the spa pack. Majority of spa heaters we carry are complete. Great prices! 2. Denis was very attentive, from ordering proper spa pack to helping with the installation of it, always getting back to me in a timely manner. I removed the panel just to the right if the circuit board so I could see what was going on. In addition, I will spread the word to my hot tub friends about my impeccable service and encourage them to contact Denis for any of their needs. This error message on a Sundance Spas made tub is called the watchdog error.When a spa enters watchdog mode it will not leave without a full reboot. Your input as a Sundance hot tub owner is a cherished part of this process. He was available and very keen to help. Hot tub water is warmer than 95F (35C) and two degrees warmer than the set temperature. Great price on my new spa pack works great. 1. I came across Spa 911 on the website and decided to call them. We carry Balboa heater units and other spa heaters available at discounted prices. The service tech guy had a very quick trick to blow it out, but I forget how? Make sure that the wires are not oxidized and are tight. See not on page 55 for details. Tighten the cap finger tight, replace the handle, and turn the spas power back on. Most manufacturers recommend replacing the heater rather than just the heater element for safety reasons. Alternately, is the online source an authorized dealer? Get the best deals on spa parts and accessories, Spa heater replacement parts for all hot tub and spa models available. An open means the meter has a high reading. Excellent service and technical support over phone. So I try all I can do. Wait 24 hours for hot tub to reset or press select button for manual activation. Avoid extreme weather exposure to prevent problems. 2. Hello, my problem is that I have the FLO ERROR, and I buy a new heater and a new circulation pump, and the error still there. Everything works in the spa, the only problem is the error. Fantastic Service. A+ Service. Je recommande tous . Verify filter/circulation pump is programmed to run 8 hours a day (page 54). Below are ways to order the right spa heater replacement from Spa911. 1. Put your hand on the heater housing and if it gets hot before water gets in the tub, it means a flow problem. No problem at all Denis said we want you to be happy and back in your spa ASAP. They shipped a new pump out that day (which fit) and had me return the incorrect pump and reimbursed the shipping cost! Spa 911 to the rescue! Undo these by pushing back and away from the plug, they swing away like a door. I was stuck in quarantine at the start of winter with my spa being my only luxury. For a better experience, please enable JavaScript in your browser before proceeding. Awesome service very fast delivery and very good products can not beat there pricing anywhere always buy from them and repair all hottub makes on a daily basis glad there a company in Canada that can supply product finally in stead of using the USA ? Friendly staff! 3. Some spa heater types work slowly and it could be difficult to check if the heater is working right. Still flashing, not solid? It may not display this or other websites correctly. Enjoy a hot tub soak in winter or any time of the year without going broke with smart and practical spa heating tips. It helps to prevent a spa heater that wont shut off. This leads me to conclude that the pump is responsible in some way. Relaxing in a spa at home is the best stress-buster. Make sure all wires are tight in the plug and there is no corrosion on the terminals. Improper installation of a heater element could lead to heater failure, damage to the circuit board, fire, or damage to the spa.