Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. 2022 Hotels.com is an Expedia Group company. Please see our partners for more details. On-site venue This restaurant serves breakfast, lunch and dinner. Opened: 1998 Towering over the charming French-inspired Old Quarters, Somerset Grand Hanoi offers self-catering residences with access to an outdoor pool and fitness facilities. Comfortable apartment in the center of Hanoi, Nice Accommodations - Convenient Location, Very good quality hotel. Your sincerely Nguyen Mai Huong Residence Manager, The apartment area is still good, but it is obvious that it has reached a stage where upgrading and improvement works are necessary. ), toaster and microwave! I wish the management could fix the stairway so we could just walk down to the venue. Coffee and beer. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. An outdoor pool, a children's pool and a spa tub are on site. The property is housed in a skyscraper in the Hoan Kiem district, meaning that many of the rooms, especially those in the higher floors, have great views of the city. This property advises that enhanced cleaning and guest safety measures are currently in place. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Yes, dry cleaning and laundry service are offered to guests. Is London City Airport losing its advantage? Yes, paid public parking on-site is available to guests. Dear Sir/Madam, We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. It houses a shopping arcade and a restaurant with buffet breakfast. Somerset Grand Hanoi offers transfers from the airport and train station (fees may apply). In terms of service, most of the staff members were friendly and polite, but the woman showing me into the buffet on the first day was a bit curt. Registered guests are the only ones allowed to be in guestrooms. Claim your listing for free to respond to reviews, update your profile and much more. Taxes and fees that are shown are estimates only. The apartments are spacious and well stocked, and the wonderful cleaning staff keeps everything spotlessly clean. Special requests are subject to availability at the time of check-in. We are delighted to learn that you like our serviced residence. On Friday evening, I returned home to find a notice warning about the typhoon that was approaching Hanoi that day. To finish creating your account, please click the link we just sent to. To the right of the entrance, the apartment has a large kitchen that is well-stocked with appliances and utensils, which I didnt actually use since I was only staying for two nights. There is noise typical for the center of every city, but the lovely swimming pool, restaurant, fitness club, and in-building. All rights reserved. The furnitures are also in an age where replacement is overdue. Your sincerely, Nguyen Mai Huong Residence Manager, We have stayed many times at the Somerset Grand Hanoi in the past 12 years and it feels like our second home. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A well-located serviced apartment with good-sized residences and excellent facilities. If you look to feel at home, we recommend Somerset Grand Hanoi! Housekeeping is provided on a daily basis. There is a hot station where the chef can whip up some eggs for you. The location would make this an excellent choice for anyone new to Hanoi as it places you right in the heart of the city and within walking or short driving distance to many key points in the city. Are there opportunities to exercise at Somerset Grand Hanoi? Its also conveniently located if you are working in any central area of the city. Its worth remember that since this is a serviced apartment, not a hotel, longer stay guests may be more likely to have breakfast in their apartments than down here. Hanoi drivers are notorious for beeping and honking at all hours of the day and night, though I couldnt really hear anything from the street below. There is also a pillow menu were you can choose from four types of pillow: buckwheat pillow, body pillow, cotton pillow and firm pillow. There is a balcony in the kitchen, but it was locked during my stay so I couldnt use it, though it looked rather small so I didnt particularly yearn to go out there. The view out of the living room window is spectacular. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews, 49 Hai Ba Trung Street, Hoan Kiem District, Hanoi, 10000, Vietnam, You can collect Hotels.com Rewards stamps here. You can see that the building is showing its age a little by the cracks in the walls, though this didnt really bother me. Minor gripes would be the ungenerous policy on providing complimentary bottled water, and the curt staff member at the breakfast buffet, but overall I thoroughly enjoyed my stay at this property and left feeling well-rested and satisfied. I was staying in an 840-sqft 1-Bedroom Executive apartment. Dear Sir/Madam, We were delighted to learn that you enjoyed your stay with us. Thank you for staying at the Somerset Grand Hanoi and we hope you choose to create more memories with us whenever your travels bring you back to Hanoi. Very spacious rooms 3. 10 minutes walk from Hanoi Railway Station and 45 minutes drive from Noi Bai International Airport. The hotel features room service, a concierge, and a coffee shop. The property is connected to a shopping arcade, where you can find a selection of restaurants, as well as a supermarket. The Craft House Cathedral - Souvenir & Gift Shop. We need both a check-in and a check-out date to check availability. Once again, thank you for your valued patronage. Many options for food outlets 4. You can reach most of the main areas either on foot, with a short taxi ride, or (if youre brave) a motorcycle taxi. Great hotel. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. It was truly a pleasure to serve you. WiFi is free in public spaces. We certainly look forward to welcoming you again soon. Your sincerely, Nguyen Mai Huong Residence Manager, We would like to Thank the Staff of Somerset Grand Hanoi 49 Hai Ba Trung Street for the most Warm Welcome, from the Manager to the Housekeeping team,The Receptionists and the Security Guards,We were HOME feeling Comfortable, Safe n Happy . We were billeted at the fifth floor with a view of the children's play area.The breakfast venue was located at the fourth floor which was just one floor down from our apartment but we still had to use the elevator. This accommodation offers separate living rooms. It was truly a pleasure to serve you. Business-friendly amenities include desks, safes and telephones. Join now! The location is great as it is very centrally located. I ran on the treadmill one afternoon and there were only a few other guests using the gym, so it didnt feel crowded. Free WiFi. I will share your comment to the whole team and thank you for your great review. Somerset Grand Hanoi, which was last renovated in 2012, is one of four Somerset serviced apartments in the Vietnamese capital. In the bedroom, the bed is soft and comfortable. Somerset Grand Hanoi is an excellent choice for travelers visiting Hanoi, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. Somerset is a subsidiary of The Ascott, which itself is a subsidiary of Singapore-based real estate company Capitaland. For Packages that do not include a flight or Linked Travel Arrangements created on. Please ask us to confirm what financial protection may apply to your booking. Your sincerely, Nguyen Mai Huong Residence Manager, Birthday celebration at Somerset Grand Hanoi. Charges for extra guests may apply and vary according to property policy. What are some restaurants close to Somerset Grand Hanoi? For guests with a vehicle, there is paid public parking available on-site. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Which room amenities are available at Somerset Grand Hanoi? You have certainly delighted our associates with your positive feedback which essentially inspire them to constantly deliver a service standard that one have come to expect. Front desk staff will greet guests on arrival. We were delighted to learn that you enjoyed your stay with us. Should you need any assistance feel free to let me and my team know. Thank You n Thank You , Dear Sir/Madam, Thank you for your wonderful review. Ms. Van receptionist recognized me even she just heard my voice by phone. It was our pleasure to have you stay with us. Location is also very good for walking tour near city center. The location is ideal - walking distance to Hoan Kiem Lake, the Old Quarter and French Quarter, many excellent restaurants and shopping nearby. Top room amenities include a kitchenette, air conditioning, and a flat screen TV. One child 5 years old or younger stays free when using existing bedding. Usually its good practice to at least lead guests to their table, so I was a bit taken aback by this. The room door opens onto a large living area with a circular table, upon which a wide selection of welcome food was placed in a basket. If you are in Vietnam(Hanoi)and need a place to stay i recommend this place SOMERSET Grand Hotel is the Place to Stay. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. Dear Ms Nguyen, Thank you for your support to Somerset Grand Hanoi. The managers Dung and Tu, the front doormen, and the front desk with Dung, Ha, Anh, Duc, Huy, and all of the others without exception always have solutions with personalized attention. Then I was left to my own devices to find a place to sit. The bar staff Son, Thao and Hai Yen are very entertaining. Your sincerely Nguyen Mai Huong Residence Manager. I am glad that you like the facilities and amenities of our serviced residence. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. 6. Though I found the pillows that were already provided to be just fine for me. Accommodation at this 4.5-star aparthotel has kitchenettes with full-sized fridge/freezers, microwaves, separate dining areas and coffee/tea makers. The usual toiletries you would expect from a hotel are provided, including a disposable toothbrush, razor, etc. * Some hotels require you to cancelmore than 24 hoursbefore check-in. Looking forward to welcoming you back soon to Hanoi During your stay, you're just a quick walk from Embassy of Belgium. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre. Are any cleaning services offered at Somerset Grand Hanoi? Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.coms position. The provision of housing is linked to their trade, business or profession. Is Somerset Grand Hanoi located near the city center? The carpets are old, and, in some case, parts have been cut out and replaced. Youll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a kitchenette, and you can stay connected during your stay as Somerset Grand Hanoi Hotel offers guests free wifi. With only 10 minutes till closing time, I had to interrupt my work and rush downstairs to buy the water, which was a tad inconvenient. Pets and service animals are not allowed at Somerset Grand Hanoi, Guests must provide a negative COVID-19 test result, Negative COVID-19 test result must be of specific type(s): Antigen, Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours, Minimum age for negative COVID-19 test result requirement: 12, Property does not offer on-site COVID-19 testing, Staff temperature checks are conducted regularly, Temperature checks are available to guests, Bed sheets and towels are washed at a temperature of at least 60C/140F, Commonly touched surfaces are cleaned with disinfectant, Property confirms they are implementing guest safety measures, Property uses a professional cleaning service, Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global), Staff do not wear personal protective equipment, Protective clothing is available for guests, Guests are provided with free hand sanitiser, Property confirms they are implementing enhanced cleaning measures, Individually wrapped food options are available, Individually wrapped food options are available for breakfast, Individually wrapped food options are available for lunch, Individually wrapped food options are available for dinner, Individually wrapped food options are available through room service, Fee for buffet breakfast: VND 245000 per person (approximately), Airport shuttle fee: VND 1790000 per vehicle (roundtrip), Airport shuttle fee per child: VND 1790000 (roundtrip), (up to 11 years old). Highly recommend Chris Front Office Ms Nhung Guest service. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global). My room was perfect for either a single person occupancy, or a couple. If you require any assistance or information about any of our serviced residences globally, please do hesitate to reach us at once. You can unsubscribe at any time. Lovely pool with free pool provided. Review collected in partnership with this hotel, There are more places to choose from in the, somerset grand hanoi hotel hanoi, somerset grand hotel hanoi. Aamiainen aika kallis paikan yleiseen hintatasoon nhden. Is parking available at Somerset Grand Hanoi? LCD televisions come with premium cable channels. My team and I will be more than happy to assist you in our best capacity. The fridge was also stocked with two bottles of mineral water, coca cola and beer. Sorry, there are no traveler photos for this property. Somerset Grand Hanoi is close to a number of the citys key attractions, such as Old Quarter, The One Pillar Pagoda and Thang Long Water Puppet Theatre. We are delighted to have been your chosen our serviced residence during your recent stay in Hanoi. Rollaway/extra beds are available for VND 750000.0 per night. The gym, also on this floor, is of a good size with a nice range of equipment. Rooms open to balconies. I had breakfast there two mornings in a row. Once again, thank you for your valued patronage. Details on site. All our reviews have come from real guests who have stayed at the property. They can help you with your luggage and to take a taxi. You have certainly delighted our associates with your positive feedback which essentially inspire them to constantly deliver a service standard that one have come to expect. " Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.. What food & drink options are available at Somerset Grand Hanoi? If you are interested in exploring Hanoi, check out one of the government buildings, such as Post Office Ha Noi and Vietnamese National Assembly. Joissakin huoneissa viel kokolattiamatot. One night, both aircon stopped which was not nice as it got quite warm. Our customers tell us that they can't get enough of the room service at Somerset Grand Hanoi. Yes, it is 0.6 miles away from the center of Hanoi. Free WiFi The staff member advised me to go to the downstairs supermarket, where the water would be cheaper than buying it from the hotel. Payments accepted on ebookers.com include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal. Nearby landmarks such as St. Joseph's Cathedral (0.3 mi) and Imperial Citadel of Thang Long (0.7 mi) make Somerset Grand Hanoi Hotel a great place to stay when visiting Hanoi. The hotel staff are friendly and Mai and Jasmine do a great job of looking after you. The Staff is nice and Courteous However, the Furniture and the whole look is due for an Upgrade, there is nothing wrong with the property, But it needs that facelift. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and the test must have been administered no more than 24 hours prior to check-in. The kitchen was so dark that it would have been very difficult to cook something properly. We appreciative your feedback and will look into it. A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in. I have read and agree to the, By signing into my BONUS+ account, I agree to the Expedia, By signing in to my ebookers account, Im also joining BONUS+, a free rewards programme. At the same time, we are happy to have met your expectations in service and quality standards. every body should book the room through website Somerset.com to get best price. This may not be a comprehensive list. All services and facilities are excellent with reasonable price. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and the test must have been administered no more than 24 hours prior to check-in. Enjoying sty with us. Your dates seem to be a bit off. shopping are excellent. I could quite happily have resided here for a month or more as a long-stay guest, though it also serves well as a short stay property given its great facilities. Your sincerely, Nguyen Mai Huong Residence Manager, Hotels near Ambassador's Pagoda (Chua Quan Su), Hotels near Hanoi University of Science and Technology, Hotels near National University of Civil Engineering. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. When I telephoned downstairs to ask for more, I was told that only two bottles are complimentary and I had to pay for any extra (you also cannot drink from the tap in Vietnam). It is amazing to learn you enjoyed your recent stay at Somerset Grand Hanoi. Personal protective equipment, including masks, will be available to guests. Somerset Grand Hanoi has 185 serviced apartment units, from one to three-bedroom layouts. Best regards, Somerset Grand Hanoi offers 185 air-conditioned accommodations with washers/dryers and DVD players. A fitness centre, a sauna, and tour or ticket assistance are also featured at the luxury Somerset Grand Hanoi. We appreciate your business and value your honest feedback. Check this box if you would like to receive emails from ebookers.com with travel deals, special offers and other information. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. When my family and I arrived at Somerset Grand Hanoi, there was a birthday cake waiting for us at the three-bedroom apartment. The second floor is home to the Ascott Management Office, car park and clinic, while the third floor is also the car park and management office.